Robust operations are critical to the success of any microfinance institutions. With a sharp focus on field operations, efficiency and compliance, we take great care in ensuring the integrity of our processes, be they financial transactions or customer interactions or grievance redressal or human resource functions in the company.
Our field process starts with a diligent regional survey to understand the local economic and political environment. Our Field Executives cover multiple villages within a region to record their findings on various fronts such as per capita income, local infrastructure, basic services, competitive landscape, etc. This data is then comprehensively assessed to identify the hyper-local need and ease of operation, thereby, determining the villages most appropriate for starting operations.